More great insight from Jeffrey Gitomer.
- How healthy are your customer relationships?
- Customer Wellness Program
- Establish benchmarks
- Empower employees with specific actions to decide base on your benchmarks
- Train everyone in your business
- Start with YES
- Develop a standardized gripe response formula
- Ask your customer to help you serve them better
- Evaluate your own strengths and weaknesses
- Identify your competitive advantages
- Stay in front of your customers
- Train everyone to serve exceptionally and memorably every time a customer is encountered
- Surprise your customers as often as you can
- Decide you are willing to go the extra mile
- Your report card is unsolicited referrals
- Put your big picture guidelines in front of your face and keep them there.
- Value messages
- Impact speeches
- Top-tier networking
- Industry positioning
- Consistent writing and publishing
- Personal branding
- Identify your principles for success and master them
- Hard work
- Honesty
- Ethics
- Servant
- Gratefulness
- Stay a student
- Make certain you have a passion for what you're doing
- Attitude and enthusiasm are the core of your thought process and expression
- Love what you do
- Love who you are
- Make commitments to yourself and keep them.
- Dedication to being best at anything you do
- Are you a sales crusader?
- Do you get up in the morning and love what you do?
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